Frequently Asked Questions (FAQs) - Online Recruitment Application(ORA)

1.How do I access the site to fill up the Online Recruitment Application (ORA)?

You should log on to http://www.upsconline.nic.in to access the home page of the online Recruitment application.

2. When can I submit online application for a particular Recruitment? Can I apply any time during the year for a particular Recruitment?

An applicant should apply for a particular Recruitment only when it has been notified by the Commission. Brief information containing the extracts of the Recruitment
which is being notified is published in the leading News Papers. The complete and detailed information is subsequently published in the forthcoming 'Employment News'
and is also available on Commission's website http://www.upsc.gov.in and at the website for filling the filling the Online Recruitment Application.

3. Can anyone apply online for a particular Recruitment?

Yes, an applicant who fulfils the eligibility criteria prescribed in the notification (i.e. the detailed information published in the 'Employment News' or available on websitehttp://www.upsconline.nic.in/) can apply for that particular Recruitment.

4. Are there any detailed instructions to guide an applicant for submitting an online application?

Yes, for filling up the Online Recruitment Application an applicant must refer to "Instructions to the Candidates for filling Online Recruitment Application" displayed on the right hand corner of "Existing Vacancies" page of ORA website http://www.upsconline.nic.in/ .

5. What should I do if there is lot of delay in accessing the page?

The delay in accessing the Page depends upon various factors like Internet Speed, large number of applicants trying to register the application at the same time etc.
Therefore if you are not able to get the page for registration promptly, please retry after some time or during off-peak hours.

6. What information/ details /items are required while filling the Online Recruitment Application?

Information/ Details/ Items required for filling the Online Recruitment Application such as fee, photograph & signature, educational qualification, experience and other
post related details have been explained in this FAQs. In addition to these, you should have the relevant information/ details for all the columns which are required to
be filled up.

7. Is it necessary to fill up the details related to pin code/phone No. with area code/Mobile No./email?

Pin-code, one telephone number (residence, office or mobile no.) and e-mail address is mandatory to be filled in by the candidate.

8.How do I move to the next page when columns on one Module/Section(Page) have been completely filled?

When one Module/Section(Page) have been completely filled, applicant should click on the "Save & Continue" button at the bottom of the page to move to the next Module/Section(Page).

9.I have filled up only Online Recruitment Application. Will my application be rejected or accepted?

(i) In case of Recruitment Advertisement

Online Recruitment Application will be rejected if the printout of the Online Recruitment Application taken from “MY ACCOUNT (My finally submitted Application)” module alongwith specified documents/certificates are not submitted to the Commission by the prescribed last date.

(ii) In case of Special Recruitment Advertisement (Recruitment Test case)

You are not required to send any Documents or Certificates or Printout of Application initially to the Commission. Any Document or Certificate or Printout of Application submitted initially by the candidate would be summarily ignored. However, you should essentially retain the Printout of your Online Recruitment Application (ORA) for submission to the Commission along with relevant Documents/ Certificates on demand, in case you qualify in the Recruitment Test.

10. What is the procedure to pay the fee for the Online Recruitment Application?

There are three options for the payment of fee: i) Pay by Cash in any branch of SBI, or ii) Pay by credit/debit Card or iii)Pay by Net Banking facility of SBI or its Associate banks . An applicant who wants to pay the fee by cash should take a print of the PAY-IN SLIP by clicking on the option "Print Bank Pay-in-Slip". Making use of this pay-in-slip, an applicant can deposit the fee in cash at any branch of the State Bank of India (SBI). The bank will not accept any other challan/form for the payment of fee by cash. After depositing the fee by this pay-in-slip, the bank will provide a "TRANSACTION ID". An applicant will again have to log in on the ORA website and start submission of the Online Recruitment Application by filling the Fee payment details. An applicant can also pay the fee online using any VISA/MASTER DEBIT OR CREDIT CARD issued by any bank/institution. An applicant can also pay the fee online using the internet banking facility of the State Bank of India.

11. I have made the payment through Credit Card/Debit Card/Net Banking facility of SBI or its Associate banks, but the ORA System is showing as fee not paid. How can I check/update the payment made?

In such cases, you can use the relevant provision under "Additional Provision" given below the payment options on the Fee payment page. On clicking the appropriate link under "Additional Provision" related to Internet Banking the ORA system would take necessary action to update your payment details and complete the fee payment process in case you have already paid the fee through Internet Banking. On clicking the appropriate link under "Additional Provision" related to Credit/Debit Card the ORA system would prompt you to manually update the details of the fee payment already made by you and thus complete the fee payment process. Subsequently, the ORA system will update your fee payment details in your Online Recruitment Application. You can take the printout of your application from "MY ACCOUNT(My finally submitted Application)" ..

12. Is there any bank other than SBI where fee can be deposited by cash?

13.I have taken the print of pay-in-slip by clicking on the "Print" option. I have deposited the cash in a branch of SBI or its Associate banks through this Pay-in-slip. How will I re-enter the system to submit my transaction details of the fee if I log out of the system now?

An applicant, after having obtained the TRANSACTION ID number, should again log in by making use of the Registration ID and password. After login check “Active application” and you will see ’pay fee’ link against the post you have applied for. Click on that link and here after enter the relevant particulars in the various columns. The Registration ID is also available on the Pay-In-Slip.

14.Is there any other Form/Challan to pay fee by cash other than the pay-in-slip generated through ORA ?

No. An applicant must use the pay-in-slip generated by the ORA system. The Bank(SBI) will not accept the fee (in cash) through any other form or challan.

15. As per Government of India instructions, fee remission is admissible to Female/PH/SC/ST category candidates. As I belong to one of the said categories in respect of whom fee remission is admissible, am I still required to pay fee or enter the payment details in my application?

You must claim fee remission in fee exemption module. Otherwise ORA System would require you to pay Fee and enter payment details for final submission of online application.

16.I have submitted the Online Recruitment Application. Should I send the printout of the application to the commission by post/by hand?

(i) In case of Recruitment Advertisement

Online Recruitment Application will be rejected if the printout of the Online Recruitment Application taken from “MY ACCOUNT (My finally submitted Application)” module alongwith specified documents/certificates are not submitted to the Commission by the prescribed last date. Further, it is strongly advised that the applicant should keep a printout of his/her application for his/her own record and future communication with the commission.

(ii) In case of Special Recruitment Advertisement (Recruitment Test case)

You are not required to send any Documents or Certificates or Printout of Application initially to the Commission. Any Document or Certificate or Printout of Application submitted initially by the candidate would be summarily ignored. However, you should essentially retain the Printout of your Online Recruitment Application (ORA) for submission to the Commission along with relevant Documents/ Certificates on demand, in case you qualify in the Recruitment Test.

17.I am filling up the various modules in the Online Recruitment Application and the process is yet to be completed. I want to change the filled up information in one/many columns. How should I do this?
Or
I have submitted my Online Recruitment Application. I have made some errors. What should I do to remove these errors? or "I want to change my uploaded photograph and signature?"

You can change/update the information in different modules (except registration details) before the submission of the Online Recruitment Application. System will
show the preview of the completed application.You are advised that you submit your Online Recruitment Application when you feel that all information is correct.
Once submitted,the information filled can not be changed anymore. Candidate is also advised to check the quality of photo and signature being uploaded.
The candidates may note that in case the quality of photograph/signature is not acceptable/ poor, then their application is liable to be rejected by the commission.
Acceptable photos / Acceptable Signatures 
Non Acceptable photos / Non-acceptable signatures

18.In which format the scanned photograph and signature should be?

The images of the photograph and signature should be scanned in the .jpg format.

19.Whether the photograph should be in Black & white or should it be in a colour ?

Both are acceptable as long as they are as per the given specifications and quality of photograph is good enough to be identifiable and acceptable.

20.What should be the size of the scanned photograph and the signature?

The candidate should scan his/her signature which has been put on white paper with black ink pen. Each of the scanned images of the photograph/signature should not exceed 40 KB in size (for photograph, the pixel size is 140 pixels height x110 pixels width and for signature it should be 110 pixels height x140 pixels width) and also to be ensured that the uploaded photograph/signature are proper.

21. If the Photograph is not of the proper pixel size given, then how to convert it?

Use any free image editing software such as MSPaint or Irfanview. To delete the unnecessary print area, use the CROP option after selecting the Image. To resize to proper pixel size use the resize option. Help for cropping / resizing can be seen here>>

22. If the Photograph is not in the desired format, then how to convert it?

If the image is in any other format such as .tiff, .bmp etc, then open the photo in MsPaint or Irfanview and click save as option to save it in the desired format (.jpg).

23.How do I load my signature/photograph?

The scanned photograph and signature, in the prescribed format and specification, are to be uploaded in the “Photo & Signature Upload” Module

24.My photograph and signature uploaded on the website are not appearing to be in order. What should I do?

After uploading the photograph and signature a fresh page shows the preview of the uploaded images. If, the applicant is satisfied with the uploaded images he may click on Confirm Upload button. In case the applicant is not satisfied with the uploaded images, he may click on the Reload Photograph or Reload Signature button. The reloaded photograph/ signature can again be viewed by clicking on the Image refresh button. The process can be repeated till satisfaction. The Candidates may please note that if the quality of photograph/signature is poor or it is not in the prescribed format and specification, the application is liable to be rejected. After having clicked on the Confirm Upload button, the system will not allow any changes in the photograph/signature

25.I did not receive the e-mail intimation for submission of my Online Recruitment Application?

You will not receive any E-mail from UPSC for registering or submission of Online Recruitment Application.

26. After filling up the Online Recruitment Application, I got Blank Screen / Internet got disconnected / My PC closed / hanged / shutdown. Is my application saved?

You can fill different module in multiple sitting. You are requested to press ‘Save and Continue’ Button after completing each module.

27. How do I know that my Online Recruitment Application is saved and have been received ONLINE in the Commission?

Your finally submitted application must be available in the list displayed on clicking the "MY ACCOUNT(My Finally Submitted Application)" link.

28. What details should I retain after completion of submission of my Online Recruitment Application?

It is strongly advised that after the completion of the process of submission of the Online Recruitment Application, the applicant must take a print out of the submitted Online Recruitment Application and keep the same for future reference. The candidate is also advised to keep his fee payment proof which might be required by the commission in case of any discrepancy.

29. What details should I provide while making correspondence with the Commission?

In case of correspondence with the commission an applicant must mention these details -Name of post for which he applied, vacancy no., Advertisement number, registration id, Applicant's name, father's name, date of birth and the application number generated by ORA website.

30. Can I take the print out of my finally submitted application after the prescribed closing date i.e. after the link is disabled at 23:59 Hrs on the closing date?.

Printout of the Online Recruitment Application can be taken from the "My Account" link upto 24 hours after the prescribed closing date.

31. I am facing problem in completing my Online Recruitment Application (ORA). How should I resolve my problem?.

Kindly proceed as follows:-

Step 1 - Ensure that your Web Browser/ Internet Browser is of latest version, Java Script is enabled, Pop-up blocker is disabled. If problem still persists, go to step 2.

Step 2 - Again refer to the relevant items/sections of the following documents accessible through the web links available on the top right hand corner of the Existing Vacancy page:

Recruitment Advertisement

Instructions to the Candidates

FAQs

Step 3 - If the problem is still not resolved, kindly communicate the problem being faced by you to UPSC using the “Feedback” link available on the Login page.